Privacy policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, subscribe to updates, or place an order. By interacting with us, you agree to the practices described below.


Tori Matcha (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Information We Collect

When you interact with our website, we may collect:

Information you provide directly:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number (if provided)

  • Order details

Information collected automatically:

  • IP address

  • Device and browser information

  • Website usage data through cookies

  • Basic analytics information

How We Use Your Information 

We use your information to:

  • Process and fulfil your orders within Singapore

  • Communicate with you regarding purchases or enquiries

  • Send email updates, promotions, or product launches (if you have subscribed)

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

* You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

For more information: https://www.shopify.com/legal/privacy.

Payment Information

Payments are processed securely through Shopify and its authorised payment providers. We do not store your full credit or debit card details on our servers.

Third-Party Services

We may share necessary information with trusted service providers such as:

  • Shopify (website hosting and checkout)

  • Payment gateways

  • Email communication tools

  • Website analytics providers

These providers only process your data as required to perform services on our behalf.

Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You may adjust your browser settings to disable cookies, though some features of the site may not function properly.

Your Rights

Under the Personal Data Protection Act (PDPA), you may:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Withdraw consent for marketing communications

To make a request, please contact us using the details below.

Complaints & Feedback

If you have any concerns, complaints, or feedback regarding your experience with Tori Matcha, our products, or how we handle your personal data, please contact us directly.

We will respond promptly and do our best to resolve any issues.

Email: torimatchasg@gmail.com

Data Protection

We take reasonable security measures to safeguard your personal data against unauthorised access, misuse, disclosure, or alteration.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Enquiries

If you have any questions regarding this Privacy Policy or your personal data, please contact us at torimatchasg@gmail.com


Last updated: 26 February 2026